Terms of Service

1. Who we are / scope. AiVenue Labs ("AiVenue", "we") provides AI-native digital growth services: web/app development, AI automation, performance marketing, SEO/content, and bespoke AI systems and technology-leadership engagements. These Terms govern use of our website and, where referenced, our service engagements (alongside the signed MSA/SOW, which prevails on conflict).

2. Engagements & scope of work. Specific deliverables, timelines, and fees are set in a signed proposal / Statement of Work / MSA. Anything not expressly listed is out of scope.

3. Fees & payment. As per the SOW/retainer. Invoices are payable within 15 days. We may pause work on overdue accounts. Prices are exclusive of GST unless stated otherwise on the invoice.

4. Client responsibilities. Provide timely inputs, approvals, content, and access (accounts/logins) needed for the work. You confirm you have the rights to materials you give us.

5. Third-party platforms. We use platforms like Meta, Google, Shopify, WhatsApp, and AI providers. Their terms apply to your accounts; ad spend is paid by you directly to those platforms.

6. Intellectual property. Unless a signed agreement says otherwise: deliverables specifically built and paid for as client-owned (e.g. a client app) belong to the client on full payment; our reusable frameworks, tools, agent-orchestration engine, and pre-existing/reusable corpus remain owned by AiVenue and are licensed to you only for the delivered solution.

7. Confidentiality. Each side keeps the other's confidential information private (see also our NDA, where signed).

8. Warranties & disclaimer. We deliver with reasonable skill and care. We do not guarantee specific business results, rankings, ad performance, or revenue. Services are provided "as is" beyond express terms.

9. Limitation of liability. To the maximum extent permitted by law, our total liability for any claim is limited to the fees paid by you to us in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential losses.

10. Term & termination. Either side may terminate per the SOW/retainer notice terms. On termination, you pay for work done; we hand over client-owned deliverables on full payment.

11. Data protection. Our handling of personal data is governed by our Privacy Policy and, for client-controlled personal data, a Data Processing Agreement where applicable.

12. Governing law. Laws of India; courts/arbitration at Bhubaneswar, Odisha.

Questions about these Terms? Write to admin@aivenuelabs.in.